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What is your shipping policy?

KollectionK offers the following flat rate shipping options for customers in Singapore:

We offer Free Shipping for orders of S$35 and more.

Shipping fee is S$6 for orders up to S$34.99

Generally it takes 4-8 business days for you to receive your order. 


When will my order ship?

We need 1-2 business days for handling time. And sometimes it would take additional 1-2 business days due to out-of-stock items. Generally it takes 4-8 business days for you to receive your order.


Is there a sales tax charge on my order?

You don’t need to pay GST when placing an order if you're in Singapore.

You would pay VAT and import duty for customs clearance depending on order amount and shipping country if you are outside of Singapore. International customers are responsible for all customs duties and taxes


How do I track my order?

You will receive a shipping confirmation with a tracking number via e-mail when your order ships. You can track your order with the tracking number on http://track.kollectionk.com


I haven't received my order yet. 

You need to contact us within 2 weeks after your purchases or within 2 weeks from order delivery notification. We can't handle it unless you don't contact us within the period.


I can't track my order. It stopped tracking.

Local postal services in some countries like Canada, Italy and Mexico doesn't offer full tracking information for int'l standard shipping. If you don't receive your order in a Month from the ship date, please let me know.


Do you ship internationally?

KollectionK currently ships to all states in the U.S. as well as select countries worldwide. International customers are responsible for all customs duties and taxes. 
We ship to all countries internationally except following list of countries: Algeria, Brazil, Comoros, Turkey

We do not accept returns on international orders and shipments.

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